Subscription Service FAQs

Frequently asked questions on the Subscription Service program.

1. What exactly is SolidWorks Subscription Services?

2. What is included?

3. How do I benefit from Subscription Services?

4. Can I purchase Subscription Services through ADS?

5. What about new releases and service packs?

6. What is included in technical support?

7. How can I receive technical support?

8. What is the Customer Portal?

What exactly is SolidWorks Subscription Services?

SolidWorks Subscription Services gives your organization access to valuable software releases, service packs, and value added resources provided by DS SolidWorks Corp., as well as access to technical resources through ADS. Subscription Services enables you to participate more actively as a member of the global community of SolidWorks users, thus giving you the opportunity to expand your SolidWorks skills.

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What is included?

• Automatic upgrades to the most up-to-date versions of SolidWorks software, including major releases and service packs.
• Live telephone support provided our certified technical support staff.
• Full access to the Customer Portal where you can download software enhancements; access the SolidWorks Knowledge Base; receive tech tips; report and track service requests; view archived Webcasts and much more.
• SolidWorks enhancement request privileges.
• Free listing in the SolidWorks Manufacturing Network for qualified service companies.

For a comprehensive list of entitlements view the Subscription Services datasheet.

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How do I benefit from Subscription Services?

Enrolling in Subscription Services helps you get the most out of your SolidWorks software. Access to to the latest product releases and our top-notch technical support saves you time and money. Improved software performance, innovative new product features, live technical support and 24 hour electronic technical support helps keep you focused on what matters most - designing great products.

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Can I purchase Subscription Services through ADS?

Yes. The easiest way to order SolidWorks Subscription Services is to contact us and we will assist you.

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What about new releases and service packs?

Software releases are mailed directly to you or you can download them. Service Packs are also available online for download via the SolidWorks Customer Portal.

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What is included in technical support?

Technical support comes in two forms:

• Live support includes live technical support from ADS staff, certified by SolidWorks, to help you solve an array of technical issues.
• Electronic support includes an abundance of resources all accessible online through the SolidWorks Customer Portal. It also gives access to the Knowledge Base, tech tips, help files, tech alerts, web casts, SR reporting and tracking, enhancement requests, and much more.

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How can I receive technical support?

The quickest way to access technical support is to call ADS tech support or access the Customer Portal.

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What is the Customer Portal?

The Customer Portal is a web-based hub for SolidWorks resources including:

• The latest versions of SolidWorks software and service pack updates
• A Knowledge Base and wide range of technical documents, such as Help, Tech Tips, Macros, and Best Practices
• Ability to make enhancement requests
• View your service requests
• View your SPR's
• Edit your customer profile
• Participate in a moderated discussion forum

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