Excellence in Customer Service and Support is critical to your company's success and ADS is committed to your success. Our Technical Support Desk Staff are SolidWorks Certified and will partner with your team to assist them with any challenges as they work with these world-class software applications.

ADS customer service and technical support desk is staffed by experienced, qualified professionals that understand that every issue is important to the customer and that our company is responsible and accountable to our client's expectation of prompt, reliable answers to their support needs.
Your Guide to ADS's

Subscription Service

As a subscriber to any part of our extensive range of software solutions, your continued benefits are:

All new product releases within a 12 month period including service packs. Access to ADS Certified Support Engineers via email and phone. Discounted 'hands on' seminar for each new release. Regular "ADS" webcasts covering key technical aspects of software utilization. Remote desktop sharing allows our support technicians to access your PC remotely.

New Free 2011 Release Training at ADS Training Centre*
FREE SolidProfessor New Release online training
Free CSWP or CSWA Exam voucher*

• All new product releases in the 12 month period covered by the subscription agreement.
• Any relevant Ser vice Packs released during the 12 month period.
• Certified Support Engineers who are trained to resolve your queries.
• Access to sophisticated call centre technologies supporting simultaneous access to multiple specialists to resolve issues.
• Unique customer satisfaction performance base for our technical support engineering team, your feedback governs their performance review and annual bonus!
• Immediate feedback on quality of technical support received and your satisfaction with us!
• Support coverage 8 hours a day Monday to Friday, from 8:30 am to 4:30 p m.
  
• Email support allows for problem models and more "difficult to explain" queries to be logged with the technical support staff.
• Remote desktop sharing allows our support technicians to access your PC remotely.
• Regular "ADS" webcasts covering key technical aspects of day to day software utilization.